Refund policy

Return & Refund Policy – FlairCases
At FlairCases, customer satisfaction is a priority. This Return & Refund Policy applies to all purchases made through flaircases.com. FlairCases operates as a UK-based online store serving customers in the United States and worldwide.
1. Eligibility for Returns
FlairCases accepts returns for both defective and non-defective products. To be eligible for a return or exchange, items must be new, unused, and in original packaging. Items that show signs of use, damage, or are missing original packaging are not eligible. Return requests must be submitted within 30 days of delivery.
2. Return Process
To initiate a return, customers must contact support@flaircases.com with their order number and request details. Once approved, return instructions and the return address will be provided. Returns are accepted by mail only. Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.
3. Exchanges
Eligible items may be exchanged for a different model or color within 30 days of delivery. Customers are responsible for return shipping costs unless the exchange is due to a defective or incorrect item.
4. Restocking Fee
No restocking fees apply to approved returns or exchanges.
5. Refund Processing
Once the returned item is received and inspected, approved refunds are processed within 10 business days and issued to the original payment method. Processing times may vary depending on the payment provider.
6. Defective or Damaged Items
If an item arrives defective or damaged, customers must contact support@flaircases.com with clear photos of the item and packaging. A replacement or full refund will be provided at no additional cost.
7. Non-Returnable Items
Items returned after 30 days, used items, damaged items caused by misuse, or products not in original packaging are not eligible for return.
8. Contact Information
For return or refund inquiries, contact FlairCases at: Email: support@flaircases.com | Phone: +44 2081 062454 | Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT) | Address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom.